1. General

These terms and conditions apply to all reservations and agreements with Finca La Vida Loca. Finca La Vida Loca is understood to mean: the owner of the accommodation or their authorized representative or temporary agent.

Guest is understood to mean: the person making the reservation and any person staying at Finca La Vida Loca based on this reservation.

By making a reservation, the guest declares to have read and agreed to these terms and conditions. Furthermore, the House Rules form an integral part of these terms and conditions. The guest undertakes to comply with the house rules.

2. Accommodation

The apartments and facilities of Finca La Vida Loca are described as accurately as possible on our website.

The photos, descriptions, and other information on the website have been compiled with the utmost care. However, minor differences between the presented situation and the actual situation during the stay may occur. No rights can be derived from such non-material differences.

Finca La Vida Loca is an Adults Only accommodation.

3. Reservation

A reservation request can be submitted via our website. Upon receiving your request, we will check availability and usually contact you within 24 hours.

A direct reservation is definitive once:

• Finca La Vida Loca has confirmed availability in writing; and
  the deposit of 50% of the total stay amount has been received within ten days of our confirmation.

Upon receipt of the deposit, you will receive a final reservation confirmation.

A reservation made via an external booking platform is established as soon as it has been definitively confirmed according to the terms of that platform. For such reservations, the payment and cancellation terms of the respective booking platform may apply.

4. Payment

For direct reservations, the deposit is 50% of the total accommodation costs. The remaining balance must be paid no later than 30 days prior to the arrival date. For reservations made less than 30 days prior to arrival, the full amount for the stay must be paid upon booking.

Payment is possible via bank transfer or credit card.

Finca La Vida Loca does not charge separate booking fees for direct reservations.

5. Rates

The price confirmed upon reservation includes the services and amenities explicitly stated in the booking confirmation. Unless stated otherwise, our rates include bed linen, towels, and final cleaning. Any taxes will be charged in accordance with the laws and regulations applicable at the time of the stay. Costs for travel or cancellation insurance and other personal expenses are not included.

Price indications on our website are subject to change as long as no definitive reservation has been made. Finca La Vida Loca is not bound by obvious errors, mistakes, or clear pricing errors. Offers and discounts cannot be combined, unless explicitly stated otherwise.

6. Cancellation by the guest

A cancellation of a direct reservation must be communicated in writing by email via
info@fincalavidaloca.com.

For direct reservations, the following cancellation conditions apply:

• more than 30 days prior to the arrival date: amounts already paid will be refunded in full;
• less than 30 days prior to the arrival date: 100% of the total stay amount is due;
• in case of a no-show: 100% of the total stay amount is due.

We advise our guests to take out appropriate travel and cancellation insurance.

For reservations made via an external booking platform, the cancellation conditions agreed upon with the respective booking apply.

7. Cancellation by Finca La Vida Loca

If Finca La Vida Loca cannot make the reserved accommodation available due to exceptional circumstances, we will inform the guest as soon as possible. Where reasonably possible, we will consult with the guest to find a suitable and equivalent alternative. If no suitable alternative is available or the guest does not agree, the amounts already paid for the unprovided accommodation will be refunded.

8. Force Majeure

By force majeure, we understand circumstances beyond the reasonable control of Finca La Vida Loca that render the execution of the agreement wholly or partially impossible or cannot reasonably be requested. This may include: natural disasters, extreme weather conditions, fire, war, severe civil unrest, government measures, epidemics or pandemics, prolonged failure of essential utilities, and other comparable exceptional circumstances. In the event of force majeure, we will, as far as reasonably possible, work together with the guest to find a suitable solution.

Any liability and refund obligations will be assessed in accordance with applicable legal provisions. Finca La Vida Loca is not liable for any consequential damages (such as flight tickets or rental cars already booked by the guest).

9. Responsibility of the guest

The guest is responsible for the careful use of the accommodation, inventory, and common facilities. The person in whose name the reservation is made is responsible for compliance with the house rules by all persons included in their reservation.

Damage or missing items must be reported to Finca La Vida Loca as soon as possible.

Damage demonstrably caused by the guest or their fellow guests that is not the result of normal wear and tear may be charged.

Finca La Vida Loca reserves the right to terminate the agreement with immediate effect and deny the guest access to the premises in the event of severe disturbance, illegal practices, or repeated violations of the house rules, without entitlement to any refund or compensation.

10. Liability

Finca La Vida Loca does everything possible to provide its guests with a safe and pleasant stay. To the extent permitted by law, Finca La Vida Loca is not liable for the loss, theft, or damage of personal property of guests.

Nor can we be held liable for disruptions or circumstances beyond our reasonable control, such as temporary outages of electricity, water, internet, or other utilities, and construction or roadworks in the area not caused by us.

Nothing in these terms and conditions purports to exclude or limit liability where this is not permitted under mandatory applicable law.

11. Complaints

We consider it important that you are satisfied with your stay. Should anything not be to your satisfaction during your stay, we kindly ask you to report this to us as soon as possible. This gives us the opportunity to find a suitable solution during your stay.

Complaints that could not be resolved during the stay can be submitted in writing to Finca La Vida Loca after departure.

We handle every complaint carefully and within a reasonable timeframe.

12. Privacy

Finca La Vida Loca treats personal data confidentially and processes it in accordance with applicable privacy legislation, including the General Data Protection Regulation (GDPR).

Personal data is processed, among other things, for handling reservations, guest administration, payments, and fulfilling legal obligations. Personal data will not be provided to third parties without a legal basis.

More information about the processing of personal data can be found in our privacy statement.

13. Applicable law

The agreement is governed by Spanish law, without prejudice to the mandatory consumer protection to which the guest is entitled under applicable law.

The parties will initially attempt to resolve any disputes through mutual consultation. If this proves impossible, the dispute may be submitted to the competent court according to applicable law.

14. Final provision

If any provision of these terms and conditions proves to be wholly or partially invalid or unenforceable, this shall not affect the validity of the remaining provisions.

Finca La Vida Loca may update these terms and conditions from time to time. For a reservation, the terms and conditions that were applicable at the moment the reservation was definitively established apply in principle.

15. Cancellation conditions Finca La Vida Loca

Cancellation by the guest

A cancellation of a direct reservation must be communicated in writing by email via info@fincalavidaloca.com.

For direct reservations, the following cancellation conditions apply:

• more than 30 days prior to the arrival date: amounts already paid will be refunded in full;
• less than 30 days prior to the arrival date: 100% of the total stay amount is due;
• in case of a no-show: 100% of the total stay amount is due.

We advise our guests to take out appropriate travel and cancellation insurance.

For reservations made via an external booking platform, the cancellation conditions agreed upon with the respective booking apply.

Cancellation by Finca La Vida Loca

If Finca La Vida Loca cannot make the reserved accommodation available due to exceptional circumstances, we will inform the guest as soon as possible. Where reasonably possible, we will consult with the guest to find a suitable and equivalent alternative.

If no suitable alternative is available or the guest does not agree, the amounts already paid for the unprovided accommodation will be refunded.